Skip Navigation

New Update: PBI Security Breach

Dear Valued Stakeholders,

Below is an update on the PBI security breach:

  • Experian has enrolled approximately 137,400 CalPERS members in credit monitoring. This represents approximately 17.8% of all members impacted. 
  • Experian has received more than 38,700 calls. The average wait time has decreased to 1-1/5 mins.
  • CalPERS’ Contact Center has received more than 4,600 calls and we have responded to more than 4,000 emails to the dedicated incident email box at PBIquestions@calpers.ca.gov and myCalPERS secure emails.
  • We continue to update the Frequently Asked Questions on the CalPERS website based on feedback from members and stakeholders.

 

Share

Temp news image 1 Temp news image 1

Get the Newspaper by Email!

Subscribe to our electronic CSR Newspaper distribution list.  Enter your email and get the newspaper delivered as a PDF document to your email each month!