New Update: PBI Security Breach Published Jul. 28, 2023 Dear Valued Stakeholders, Below is an update on the PBI security breach: Experian has enrolled approximately 137,400 CalPERS members in credit monitoring. This represents approximately 17.8% of all members impacted. Experian has received more than 38,700 calls. The average wait time has decreased to 1-1/5 mins. CalPERS’ Contact Center has received more than 4,600 calls and we have responded to more than 4,000 emails to the dedicated incident email box at PBIquestions@calpers.ca.gov and myCalPERS secure emails. We continue to update the Frequently Asked Questions on the CalPERS website based on feedback from members and stakeholders. Share Previous Article Next Article View All